Saved replies (macros)

A macro is a reply you write once and use again: pricing, showing times, what happens next. New CRMs start with four you can change: New lead - first reply, Home value - the real number, After a viewing and Nothing new this week.

Making one

1. In Inbox, press Macros on the line of settings under the menu.
2. Give it a name and write the reply. Put {{first}} where their first name should go.
3. Optionally give it a Subject (used when the macro starts a new email), a status it sets (for example Solved) and a tag it adds.
4. Press Add macro.

Using one

When you are writing a reply, press Saved replies, or type /, and pick the macro. On a contact's page, use the Template picker in the email box. The reply fills in with their name; change anything you like, then send.