A.R.S. 44-1614 says an added service needs a written fee acknowledgement before the work, and the mover cannot hold the goods to collect it. Medicine, medical devices, and disability items must be delivered on request at no extra charge. Ads about insurance or fees must match the contract.
A household move that crosses the Arizona line is an FMCSA move. Full-value protection applies unless you waive it. The released-value option on FMCSA's consumer page is 60 cents per pound. On a non-binding estimate, paying 110 percent requires the mover to release the shipment and defer the balance at least 30 days.
For a move that stays in Arizona, the Attorney General's guide says to call Department of Public Safety non-emergency at 602-223-2000. A.R.S. 44-1614 lets a peace officer take custody of the goods or direct delivery. Deceptive practices can go to the Attorney General at (602) 542-5763.
A.R.S. 44-1612 says a mover that wants to hold goods for payment must first give a signed contract with the total estimated price. A.R.S. 44-1614 then allows the mover to require that estimated price before unloading. Amounts above the contract plus acknowledged fees must be refunded.
The Attorney General's mover guide says Arizona has no registration law or professional licensing requirement for movers. Get at least three written estimates. In-state moves are usually hourly. A deposit, if the company wants one, should be in writing.
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