An Arizona mover that wants to charge for a service that was not in the original contract has to get a separate written acknowledgement of that fee before it does the work. A.R.S. 44-1614 says the mover cannot hold your goods to collect the added fee.

On request, it also may not refuse to deliver medicine, medical devices, or items used to treat or assist a person with a disability, and it may not charge extra to hand those items down. Advertising about insurance or about fees has to match the coverage and the charges. That advertising rule is A.R.S. 44-1613. Anything collected above the contract price plus the acknowledged fees has to be refunded. The total estimated price in the original contract is a different number. See how that total works at delivery.

What counts as an added service?

Stairs, a long carry, a shuttle van, packing you did not order in the first contract, and a storage stop are the charges that show up in driveways. If the original contract already listed them inside the total estimated price, they are not new. If the crew names them for the first time at the destination, stop and ask for the written fee acknowledgement before anyone carries the first box up the stairs. A nod, or a text you did not answer, is not the acknowledgement the statute describes. You can refuse the extra. The mover still cannot keep the load to pressure you into signing.

Payment method is part of the same section. If the contract says a personal check or a credit card is acceptable, the mover cannot refuse that method at the curb. Cash-only, invented on moving day, is the fact to tell the officer.

What must come off the truck on request?

Medicine, medical devices, and items used to treat or assist a person with a disability. The statute says the mover may not refuse that delivery and may not charge extra for it. Ask out loud, and point at the box if you can see it. Do not trade those items for a signature on a new fee. If the crew will not hand them down, that refusal is part of what you tell the Department of Public Safety at 602-223-2000. See who to call.

Label those boxes yourself before loading, and keep a list in the car you are driving. Arizona does not set a state cents-per-pound value for the rest of the shipment. The contract's reimbursement sentence is what you agreed to for everything else.

What does the advertising rule add?

Section 44-1613 says ads about insurance have to match the coverage, and ads about fees have to match the charges. A website that says "fully insured" and a contract that describes a thin reimbursement are the mismatch to photograph. A coupon that says "no stairs fee" and a bill that adds one are the same kind of mismatch. A violation is an unlawful practice under the Consumer Fraud Act, and the Attorney General may investigate. There is still no state license. See why you cannot look up a license.

If the truck is going to another state, the federal valuation and the 110 percent rule replace this statute. See the interstate rules. Do not cite 44-1614 to an FMCSA driver and do not cite 60 cents per pound as Arizona law.

How to keep the paperwork straight

Make two copies of the original contract before the truck leaves. One stays in the house you are leaving, if someone is there, and one rides with you. When a new fee appears, write the time and the crew member's name on your copy even if you refuse to sign their form. If you do sign an acknowledgement, read the dollar amount and keep that page with the contract. At delivery, compare the sum of the original total plus any signed extras with the amount they collected. The difference is the refund 44-1614 describes. Photograph the ad on your phone the day you book, because websites change. A later complaint that says "the site used to say fully insured" is stronger with the screenshot.

If a person in the household uses oxygen, a wheelchair, or daily medicine, say so when you book and again when the truck arrives. Point to the items. The statute's duty is triggered by the request, so make the request in front of a witness if you can.

FAQ

Can the mover refuse to unload until I pay a new stair fee? No. Added fees need a written acknowledgement before the service, and the mover cannot hold the goods to collect them.

Do I have to pay extra to get prescriptions off the truck? No. On request, medicine, medical devices, and disability-assistance items must be delivered, and the mover may not charge extra for that delivery.

What if they already took the extra cash? Amounts above the contract price plus acknowledged fees must be refunded.

Does "fully insured" on the website control? The ad has to match the coverage. Photograph the ad and the contract sentence and send both if you complain to the Attorney General.

Is this the rule for a move to New Mexico? No. A state-line crossing uses FMCSA. This statute is for an Arizona-to-Arizona move.

Next step

Before loading, circle every fee in the total and pack medicine in a bag you keep with you. At the house, refuse any new fee that is not in a writing you sign first, and ask for medical items by name. Call 602-223-2000 if either request is refused.

Sources: A.R.S. 44-1614, A.R.S. 44-1613, Arizona Attorney General: rogue mover guide.

If a household move to or from Arizona crosses a state line, the Federal Motor Carrier Safety Administration regulates the mover. Arizona does not license in-state movers, and A.R.S. 44-1612's estimated-price rule is for a move that stays in the state. A short trip from Bullhead City to Laughlin, or from Yuma to California, is still interstate.

Check the federal registration before you treat an Arizona hourly contract as the whole job. FMCSA's consumer line is 1-888-368-7238, 8 a.m. to 8 p.m. Eastern, Monday through Friday. Use that number. An older Arizona handout prints a different federal phone.

What estimate and what valuation?

49 CFR 375.201 makes the mover liable for replacement value up to the declared value unless you waive full-value protection in writing. FMCSA's consumer pages describe the released-value option as 60 cents per pound per article. The agency's example is a 10-pound stereo worth $1,000, which pays no more than $6. You have to sign a specific statement on the bill of lading to take that option. If you do not select 60 cents, the shipment moves at full value and a valuation charge applies. Articles worth more than $100 per pound have to be disclosed in writing, or recovery can be limited.

The regulation tells you to check the current Surface Transportation Board released-rates order for the penny amount, because the rate can be adjusted. The 60-cent figure above is what FMCSA's own consumer page states. Read the waiver before you initial it to save money.

What is the 110 percent rule?

On a non-binding estimate, FMCSA says the mover can demand full payment at delivery if the bill is 110 percent or less of the estimate. If the bill is higher, the mover must release the shipment when you pay 110 percent, and must defer the balance for at least 30 days. Extra services you order after the contract, and impracticable-operations charges up to 15 percent of other charges due at delivery, can still be collected at delivery. This is not the Arizona rule that the total estimated price is the delivery amount. Do not mix them. See the in-state contract.

If you have paid 110 percent of a non-binding estimate, or 100 percent of a binding estimate, and the mover still will not deliver, call 1-888-368-7238 or use the National Consumer Complaint Database. For a load that never left Arizona, call DPS at 602-223-2000. See the in-state hold.

What else should you ask for?

Ask for the USDOT number and look the company up before you pay a deposit. Ask for a written estimate and for the two federal booklets, "Ready to Move?" and "Your Rights and Responsibilities When You Move." Ask whether the estimator walked through the house. Arizona has no state license that substitutes for that federal check. See why there is no Arizona mover license.

An auto policy at 25/50/15 does not value the shipment. A homeowners policy may or may not cover goods on a truck. Ask your agent in writing. See the auto minimums.

What to do the week before an interstate load date

Write the pickup city and the delivery city in the email that confirms the date. Ask for the USDOT number in that email and look it up before you pay a deposit. Ask the company to say whether the estimate is binding or non-binding, and to point to the sentence about 110 percent if it is non-binding. Ask whether full-value protection is in place or whether the form is a waiver of it. If you are waiving it, the FMCSA consumer page says you sign a specific statement, and the released option it describes is 60 cents per pound per article. Disclose items worth more than $100 a pound in writing. Arizona's in-state estimated-price statute does not replace any of those steps once the truck is destined for another state.

Keep the federal booklets with the estimate. If the company hands you only an Arizona hourly sheet for a delivery in another state, ask for the federal papers before you pay. The two sets of rules are not interchangeable.

Pay the 110 percent in a form you can prove, and write the time on your copy of the estimate before you leave the curb.

FAQ

Is Phoenix to Las Vegas an Arizona move? No. Crossing into Nevada puts it under FMCSA.

What is the released-value option? FMCSA's consumer page describes 60 cents per pound per article, chosen in a signed statement. Otherwise the shipment is at full value, with a valuation charge.

How much do I pay at delivery on a non-binding estimate? If the bill exceeds the estimate, 110 percent gets the shipment released, and the balance waits at least 30 days.

Who do I call if they still will not unload? 1-888-368-7238. The Arizona DPS line is for a move that stays inside the state.

Does Arizona set 60 cents for an in-state move? No. That figure is the federal consumer-page option for an interstate shipment. An in-state contract states its own reimbursement terms.

Next step

Write down both cities. If a state line is crossed, look up the USDOT number, get the federal booklets, and decide in writing whether you are waiving full-value protection. Pay 110 percent of a non-binding estimate if that is what delivery requires, and call FMCSA if the truck stays closed.

Sources: FMCSA: valuation, FMCSA: estimates and delivery, 49 CFR 375.201, FMCSA: if the mover will not deliver.

If a move starts and ends in Arizona and the mover will not unload, the Attorney General's guide says to call the Department of Public Safety non-emergency line at 602-223-2000. A.R.S. 44-1614 says a peace officer may take custody of the goods or direct the mover to deliver them when the mover unlawfully fails to deliver.

Have the signed contract in your hand. The price the statute allows the mover to demand, if it followed A.R.S. 44-1612, is the total estimated price, minus what you already paid. A new fee that was never acknowledged in writing is not a reason to keep the furniture. Medicine and medical equipment have to be released on request, without an extra charge.

What should you tell the officer?

Say both addresses are in Arizona. Say whether you were given a signed contract with a total estimated price before the truck was loaded. Say what you have already paid and what the crew is demanding now. If you have tendered the estimated price and they still will not open the truck, say that. If they are holding the load for an added stair fee that is not in a written acknowledgement, say that too. Section 44-1614 says the mover cannot hold goods to collect those added fees, and it cannot refuse a payment method the contract listed.

Write the time, the address, and the name of the person who refused. Photograph the invoice and the truck. Those notes are what you repeat to DPS and, later, to the Attorney General.

When is it the Attorney General?

A.R.S. 44-1613 says a violation is an unlawful practice under the Consumer Fraud Act, section 44-1522, and the Attorney General may investigate. DIFI's complaint page, for business practices that are not insurance, points to the Attorney General at (602) 542-5763 and (800) 352-8431 for in-state calls. Use DPS when the goods are sitting on the truck. Use the Attorney General when the problem is a deception: an ad that did not match the charges, a contract that hid the total, or a payment the company will not refund.

Section 44-1614 requires a refund of anything collected above the contract price plus acknowledged fees. A refund demand is a writing to the company, with the contract attached, and then the Attorney General if the company keeps the money. There is no state mover license to revoke. See why there is no license to check. The contract rules are in the written-estimate article.

What if the truck already left the state?

DPS and the Arizona statute are for an intrastate move. If the delivery address is in another state, call FMCSA at 1-888-368-7238. On a non-binding interstate estimate, federal rules use 110 percent at delivery and at least 30 days for the rest. See those federal rules. Do not quote A.R.S. 44-1614 to a driver whose bill of lading ends in Nevada or California.

An insurance complaint with DIFI is the wrong desk unless a policy, not the mover, is the contract. See the DIFI complaint.

What to say in the first minute of the call

Give the street address where the truck is, both ends of the move, and whether you have tendered the estimated price. Say if medicine is still on the truck. Say if the crew is demanding a payment method the contract does not list. Ask the dispatcher for a call number or an incident number and write it down. If an officer comes, show the contract rather than summarizing it. If the officer directs delivery under 44-1614, stay until the goods are off the truck and note what was missing. The Attorney General complaint can follow the next day. It is the place for the refund and the advertising mismatch. It is a poor substitute for the phone call while the crew is still in the driveway.

Stay polite and specific. The officer needs the contract and the amount you tendered, not a history of the whole move. You can tell the longer story to the Attorney General in writing the next day.

If medicine is involved, say that in the first sentence so it is not treated as an ordinary billing argument.

FAQ

What number do I call while the truck is in the driveway? 602-223-2000, Department of Public Safety non-emergency, for a move that stays in Arizona.

Can an officer make them unload? A.R.S. 44-1614 says a peace officer may take custody of the goods or direct delivery if the mover unlawfully fails to deliver.

Who takes a fraud complaint after the fact? The Attorney General, at (602) 542-5763 or (800) 352-8431. A violation of the mover statutes is an unlawful practice under the Consumer Fraud Act.

Do I still pay the estimate? If the mover met 44-1612, it may require the total estimated price, minus payments already made, before unloading. It may not hold the goods for unacknowledged extras.

What about prescriptions in a box on the truck? On request, the mover may not refuse to deliver medicine, medical devices, or disability-assistance items, and may not charge extra to do it.

Next step

Tender the estimated price if the contract states one, ask for medicine and medical equipment to be handed down, and call 602-223-2000 if the rest of the load stays on the truck. Then write the Attorney General with the contract and the photos if the company will not refund an overcharge.

Sources: Arizona Attorney General: rogue mover guide, A.R.S. 44-1614, A.R.S. 44-1613, DIFI: where non-insurance complaints go.

If an Arizona mover wants the right to refuse unloading until you pay, it must give you a signed, dated contract before it takes the goods. A.R.S. 44-1612 says that paper includes the total estimated price and every anticipated fee. You may cancel any time before the work starts.

The contract also lists the mover's name, phone, and physical address, the date and time, the origin and destination, the services, the payment terms, the acceptable payment methods, and whether and how loss or damage will be reimbursed. You sign a disclaimer that the mover may refuse to unload until that total estimated price is paid. Once the mover has met 44-1612, A.R.S. 44-1614 says it may require tender of the total estimated price, minus what you already paid, before it unloads. Cancellation before services begin does not require a special form.

What has to be on the paper?

Read for a single total, not a stack of blank lines. The statute wants the total estimated price, including anticipated fees. A contract that says "hourly, final price TBD" and also claims the right to hold the load is missing the number 44-1612 names. Payment methods belong on the contract. Section 44-1614 says the mover cannot refuse a payment method the contract listed. If the contract says a credit card is acceptable, a demand for cash only at the curb is the violation to write down.

The reimbursement sentence is where loss and damage are described. Arizona's intrastate statutes, as fetched, do not set a cents-per-pound valuation. The contract's own sentence is the one you are agreeing to. If the advertising promised "full insurance" and the contract says something thinner, A.R.S. 44-1613 says ads about insurance have to match the coverage.

What can be added later?

Added services need a separate written fee acknowledgement before the service is performed. The mover cannot hold the goods to collect those added fees. Any amount collected above the contract price plus the acknowledged fees must be refunded. A shuttle, a stair carry, or a packing charge that appears for the first time at the destination is the fee to refuse until it is in writing, and even then it is not a reason to keep the furniture. See who to call if the truck stays shut.

Medicine, medical devices, and items used to treat or assist a person with a disability have their own rule. On request, the mover may not refuse to deliver them, and may not charge extra to deliver them. That is also in 44-1614.

What if the mover never gave you the contract?

A.R.S. 44-1613 says that except for the 44-1614 exemption, after the mover takes possession it may not refuse to deliver or unload, and it may not enforce or threaten a carrier's lien, on an intrastate move. A written estimate that merely discloses a lien is not itself a threat. The hold-for-payment right is the exemption, and it depends on the contract in 44-1612. No contract, no exemption. There is still no state license to check. See why Arizona does not license movers.

A move into another state uses the federal 110 percent rule on a non-binding estimate, not this Arizona estimated-price statute. See the interstate rules.

A checklist before you let them tape the first box

Confirm the name, the phone, and a physical address. Confirm origin, destination, date, and time. Confirm the services, the minimum charge, and the payment methods. Confirm one total estimated price that includes the fees they already know about. Confirm the sentence on loss and damage. Sign the disclaimer only if you understand that this is the paper that allows them to wait for that total before unloading. Keep a photo of every page. If any of those lines is blank, do not fill it from memory after the truck leaves. Blank lines are how a total estimated price stops being a total. You may cancel before services begin without a special form. Use that right if the paper is incomplete.

Photograph the signed total before the crew leaves the driveway, while the paper is still in your hands.

If the total is handwritten, initial it so a later change is obvious.

FAQ

What price can the mover demand before unloading? The total estimated price in the signed contract, minus what you already paid, if the mover met A.R.S. 44-1612.

Can I cancel before they start? Yes. The statute says you may cancel at any time before services begin, and no special form is required.

Can they add a stair fee at the house and hold the load until I pay it? Added services need a written acknowledgement before the service. The mover cannot hold the goods to collect those added fees.

What if they take more than the contract price? Amounts above the contract price plus acknowledged fees must be refunded.

Is there a 60-cent state valuation? Not in the intrastate statutes described here. The reimbursement method is whatever the contract states. Sixty cents per pound is the federal option on an interstate move.

Next step

Before anything is loaded, get the signed contract with one total estimated price, the payment methods, and the damage sentence. Keep your copy in the car you are driving. At delivery, tender that total. Do not pay a new cash line that was never acknowledged in writing.

Sources: A.R.S. 44-1612, A.R.S. 44-1613, A.R.S. 44-1614.

Arizona does not license household movers. The Attorney General's guide on rogue movers and hostage loads says the state has no registration law and no professional licensing requirement for movers. There is no state certificate number to look up the way Colorado's PUC permit or Illinois's ICC license can be looked up.

The protection the guide describes is at least three written estimates, a deposit only if it is in writing, and the contract rules in Title 44. In-state moves, the guide says, are usually priced by the hour. A low hourly rate that runs all day can cost more than a higher rate that finishes.

What do you compare if there is no license?

Get the three estimates in writing before the truck is loaded. Each one should name the company, a physical address, a phone number, the date, and the price. A.R.S. 44-1612 lists what a mover must put in a signed contract if it wants the right to hold goods until the estimated price is paid. See that contract. A company that will only quote by text, with no name and no total, is the estimate to set aside.

Ask whether the crew is employees or a day-labor pickup. Ask what happens if the job runs long. Ask whether a deposit is required and get the deposit terms on the same paper. The Attorney General's guide says a deposit, if required, should be in writing. Cash handed to a person who will not sign is the payment you cannot trace.

Who do you call if the load is held?

For a move that starts and ends in Arizona, the guide says to contact the Department of Public Safety non-emergency line at 602-223-2000. Deceptive practices can go to the Attorney General. See those phone numbers. The statute lets a peace officer take custody of goods or direct delivery if the mover unlawfully refuses to deliver. That is A.R.S. 44-1614. It is not a license suspension, because there is no license to suspend.

A move that crosses the state line is an FMCSA move. The federal complaint line is 1-888-368-7238. The Attorney General guide prints a different federal number. Use the number on FMCSA's own complaint page. See interstate rules. Do not treat a moving association's phone as a regulator.

What not to expect from the state

There is no Arizona tariff of household-goods rates and no state rule, in the statutes the consumer pages describe, that sets damages at 60 cents per pound for an in-state move. Sixty cents per pound is the federal released-value option on an interstate shipment. If an in-state contract talks about insurance, A.R.S. 44-1613 says the advertising has to match the coverage. Read the reimbursement sentence in the contract before you load. Added fees need their own written acknowledgement, and the mover cannot hold the goods to collect those extras.

An auto policy's 25/50/15 limits do not pay for a broken dresser. See the auto minimums. A homeowners complaint goes to DIFI. A mover complaint does not.

What a written estimate should show when nobody is licensed

Because there is no state license number, the estimate has to do more work. Ask each of the three companies for a legal name, a physical address, a phone that is answered, the hourly rate if the move is hourly, the number of people, and the total they will put in the contract. The Attorney General's guide says in-state moves are usually hourly, so an estimate with no hours and no rate is not comparable to one that has both. Visit the company if the address is a real warehouse and you have time. A deposit, if they want one, goes on the same page as the total, with the payment method. Three estimates that you cannot tell apart on price are still useful if only one of them will sign A.R.S. 44-1612's contract before loading.

Write the three company names and the totals on one page before you choose. The Attorney General's guide is consumer advice, not a tariff. The contract statute is what gives the numbers legal effect.

If only one of the three estimates includes a street address and a signed total, that is the company to keep talking to.

Keep those three estimates until the move is done and any refund has cleared.

Then pick one and put the choice in the signed contract.

FAQ

Can I look up an Arizona mover's license? The Attorney General's guide says there is no registration law and no professional licensing requirement for movers.

How many estimates should I get? At least three, in writing.

Are in-state moves hourly? The guide says they are usually hourly. Compare the rate and the time, not the rate alone.

Who do I call if the company will not unload? Department of Public Safety non-emergency, 602-223-2000, for a move that stays in Arizona.

Does the Corporation Commission license movers? The Attorney General's guide is the explicit statement: no registration and no professional license. Do not treat a corporate filing as a mover license.

Next step

Collect three written estimates that name the company, the address, and the total. Do not pay a deposit that is not on that paper. If the route leaves Arizona, switch to the FMCSA checklist before you treat an Arizona hourly quote as the whole job.

Sources: Arizona Attorney General: rogue mover and hostage load guide, A.R.S. 44-1612.

In Arizona you can rent a truck, drive it yourself and pay a crew by the hour just to load and unload. There's no state license to look up, because Arizona doesn't license movers. The upside is control: your things never leave a truck you're driving. The trade-off is that damage, driving and insurance questions land on you.

Why split the move this way?

Plenty of Arizonans are pricing it. In Google Trends for Arizona over the past 90 days, searches for "task rabbit movers," "furniture movers near me," "uhaul" and "packing paper for moving" all climbed.

The appeal is easy to see. The Attorney General's rogue mover and hostage load guide describes the scam where a mover raises the price after your things are loaded. If you hold the keys and drive, that particular problem mostly goes away. You still have to vet the people carrying your dresser.

Is a load-only crew a "household goods mover" under Arizona law?

Arizona handles movers through a short consumer article, A.R.S. 44-1611 through 44-1616, not a license. Section 44-1611 defines household goods moving services as loading, packing, moving, transporting, storing in transit, delivering, unloading or otherwise taking possession or control of household goods for an in-state move, at the consumer's direction, for a fee. Loading and unloading are both on that list.

Whether a two-person crew booked through an app fits every piece of that article is a question for a lawyer or the Attorney General. One rule matters either way. A.R.S. 44-1613 says a household goods mover's advertising about insurance, loss or damage has to accurately disclose what's covered, and advertising about fees has to disclose all of them. If a crew's listing says "fully insured," ask what that covers, in writing. You can report deceptive practices through the Attorney General's consumer complaint form.

What should I get in writing from a labor crew?

The AG guide says to get at least three written estimates, that in-state moves are usually hourly, and that any deposit should be in writing. Apply the same habits to labor. Before you book, get:

• The business's legal name, phone number and a physical address
• The hourly rate, the number of workers and any minimum charge
• Exactly what they'll do: load, unload, both, or take apart and reassemble furniture
• What happens if they break something or scrape a wall, and how you'd file a claim
• Accepted payment methods

A.R.S. 44-1612 lists what a full mover's contract must include if it wants the right to hold goods until paid: name and address, date and time, the services and fees, minimum charges, payment methods, a statement on reimbursement for loss or damage, and the total estimated price. A labor crew won't hold your goods, but that list still makes a good checklist.

Who covers damage when the crew isn't driving?

This is where labor-only really differs from a full-service move. With a full mover, the contract has to say whether and how the company reimburses loss or damage. With a labor-only setup, three separate things are in play:

• The crew's own terms, or the app's, for anything they drop
• The rental company's damage protection, offered at the counter
• Your own auto, renters or homeowners coverage

Read all three before move day. Call your auto insurer and ask whether your policy applies to the size of truck you're renting. Our explainer on Arizona's 25/50/15 auto minimums covers what the state requires.

Do I need a special license to drive the truck?

Check the truck's gross vehicle weight rating (GVWR) on the rental paperwork. Under A.R.S. 28-3101, a regular Class D license covers a single vehicle with a GVWR of 26,000 pounds or less. A single vehicle at 26,001 pounds or more takes a Class B. Towing a car behind the truck adds its own weight limits, so ask the rental counter about the combined rating.

What should stay out of the truck?

The AG guide's list applies to a self-move too: carry cash, electronics, jewelry, medication, medical equipment and bank records yourself. In a Phoenix summer the air-conditioned car is the better spot for most of that anyway.

The guide also says to be present for the move, give directions, make sure nothing's left behind, and never sign anything with blank lines. Take photos of furniture before the crew starts. If something gets damaged, those photos are your proof.

When does a full-service mover make more sense?

When there are a lot of stairs, very heavy pieces, or you just don't want to drive a box truck down the I-10. A full mover's paperwork carries protections a labor crew's doesn't: the written contract, the signed acknowledgment for any added service, and the rule that a mover can't hold goods to collect those extras. Our article on added fees and medicine under Arizona's moving law explains them.

Leaving the state? A full mover hauling your things across the line is an FMCSA-regulated move; see our interstate moving guide.

FAQ

Does Arizona license labor-only moving crews?

No. The Attorney General's guide says Arizona has no registration law or professional licensing requirement for movers, so check reviews, complaint history and written terms instead.

Can a labor crew hold my belongings hostage?

If you keep the keys and drive the truck, the crew never takes control of the load. The hostage-load rules in A.R.S. 44-1613 and 44-1614 are aimed at movers that do.

What license do I need to drive a rental moving truck in Arizona?

A Class D license covers a single vehicle with a GVWR of 26,000 pounds or less under A.R.S. 28-3101. Check the GVWR on the rental paperwork.

Where do I complain about a crew that misrepresented its insurance?

The Attorney General's office takes consumer complaints, and A.R.S. 44-1613 makes inaccurate insurance or fee advertising by a household goods mover an unlawful practice.

Your next step

Before you commit to either route, talk with an established local mover and get a written quote for the full job. Put it next to the cost of the truck, the labor crew and your own time. If the gap is small, the written contract and reimbursement terms may be worth paying for.

Sources: Arizona Attorney General, Rogue Mover/Hostage Load Reference Guide; Arizona Attorney General, Moving Fraud - Hostage Moving Loads; A.R.S. 44-1611, definitions; A.R.S. 44-1612, written contract and disclaimer requirements; A.R.S. 44-1613, unlawful moving practices; A.R.S. 44-1614, delivery, added-service acknowledgment; A.R.S. 28-3101, driver license classes; Arizona Attorney General consumer complaint form.