Help center › Working as a team

Admins and members

Everyone you add to your team is a member unless you say otherwise. A member does the daily work: writing, texting, tagging, logging notes, setting tasks, answering the inbox.

Only an admin can:

• delete contacts, or put deleted ones back
• download the data, or take a backup
• import a spreadsheet
• change settings - sending, texting, boxes
• add, remove or promote people on the team

1. Open Team from the inbox.
2. Press Make an admin or Make a member beside their name.

The account holder is always an admin. Refusals happen on our side, not just in what a page shows: a member who finds the address of an admin-only page still cannot use it.

Updated September 22, 2026. Still stuck? Email mail@swiftagentsites.com.