New Connecticut residents have 90 days to transfer an out-of-state vehicle registration and driver's license. Registration is by appointment only at a DMV hub office or the Enfield branch. You'll need an emissions test or VIN verification, your original title, proof of insurance and Form H-13B, and you can transfer your license at the same visit.

What's the 90-day rule?

The Connecticut Department of Motor Vehicles says that once you establish residency, you have 90 days to transfer your vehicle registration. Out-of-state license transfers follow the same 90-day window. You can handle both in one trip, which saves a second appointment.

How do you transfer your license?

The DMV's license transfer checklist:

• Your out-of-state license must be current or expired for no more than two years.
• Bring acceptable identification and a completed Form R-229, the application for a non-commercial license.
• Pass a vision test at the appointment, so bring your glasses or contacts.
• Pay an $84 license fee and a $40 application fee. If you pay by check, bring two separate checks made out to "DMV."

Your Connecticut license arrives by mail within 20 business days. Full-time students who keep a permanent home elsewhere, active-duty military members and their dependents, and people on visitor's visas don't have to switch. Commercial drivers have a shorter window: 30 days.

What are the steps to register your car?

The DMV lays out a short sequence:

• Locate your original vehicle title.
• Get an emissions test or VIN verification.
• Gather your documents.
• Make an appointment.

Do them in that order. The title step is often the slowest.

What if your lender has the title?

Connecticut requires the original title to register a vehicle, not a copy. If you have a loan or lease:

• Contact your lender or leasing company right away. The DMV provides a title request form you can send them.
• Leased vehicles also need a power of attorney from the leasing company.
• The lender should mail the original title directly to the DMV's Title Section in Wethersfield. Ask for the tracking number.
• Allow five business days after delivery before your appointment.

The DMV holds a title for up to 90 days. If you don't finish the transaction in that time, it goes back to the lender and you have to start over.

If your lender sends a photocopy of the front and back of the title instead, you can get a courtesy registration. It's valid for up to six months while the original is mailed. The fee is 25% of the base registration cost plus other first-time registration fees, and you can't renew the registration until the DMV has the original title.

Do you need an emissions test?

It depends on the vehicle's age:

• Vehicles older than four model years need an emissions test.
• Newer vehicles don't need the test but do need a VIN verification.

Both are done at emissions test centers. Afterward, you'll get a vehicle inspection report (VIR), which you bring to the DMV.

What should you bring to the appointment?

The DMV's list:

• Identification. Photocopies are accepted for registration.
• Proof of Connecticut insurance meeting the state minimums.
• Completed Form H-13B, the application for registration and certificate of title.
• Your vehicle inspection report.
• Payment for fees.

Bring your out-of-state license, too, if you want to transfer it at the same visit.

What can stop a registration?

Connecticut won't let you register a vehicle if:

• Property taxes are delinquent.
• Parking tickets are unpaid.
• The person registering has had registration privileges suspended.

That can catch people who once lived in Connecticut, left and came back. Clear any old issues before your appointment.

Are there equipment rules to know?

Connecticut's equipment laws may differ from your old state's. A few the DMV calls out:

• Tinted windows need a valid tint compliance sticker or a manufacturer's safety certification label.
• Aftermarket side pipe exhaust systems aren't allowed.
• Vehicles need two outside rear-view mirrors.

What about your insurance?

Switch your auto policy to your Connecticut address before your appointment, since proof of insurance is required to register. Connecticut's minimums may differ from your old state's, and your premium may change with your new ZIP code. If you're also buying or renting a home, it's a good time to review homeowners or renters coverage with the same company, which can sometimes lower the total cost.

Will Connecticut tax your car?

Yes. Connecticut towns charge property tax on registered motor vehicles. After you register, expect a motor vehicle tax bill from your town, and possibly a supplemental bill if you registered partway through the year. Ask your town's tax collector when to expect it.

How do you plan the paperwork around a move?

A simple timeline:

• First week: call your lender about the title and switch to a Connecticut auto policy.
• Weeks two and three: get your emissions test or VIN verification.
• After the title arrives: book your DMV appointment and bring everything at once.

Appointments at popular offices fill up, and the DMV notes walk-in service isn't available at some locations or on Saturdays. Book early.

FAQ

How long do I have to register my car after moving to Connecticut? 90 days after you establish residency.

Can I transfer my license when I register my car? Yes. The DMV lets you transfer your out-of-state license at the same appointment.

Do I need an emissions test? Vehicles older than four model years need one. Newer vehicles need a VIN verification instead.

What if my bank has my title? Ask the lender to mail the original to the DMV. With a photocopy, you can get a six-month courtesy registration.

Next step

Call your lender about the title this week, then book your DMV appointment. If you're still settling on a town or neighborhood, talk with a licensed local agent who can walk you through the area.

Sources: CT DMV: Transfer out-of-state registration to Connecticut; CT DMV: Transfer your out-of-state license.

CTDOT says most household-goods contracts are based on an estimate and are subject to substantial increases on the day of the move. The increases can come from volume, staffing, time, weight, and equipment. The Department's instruction is to protect yourself by requiring the mover to provide a binding quote.

What a binding quote is for

No percentage cap, such as 110 percent of a non-binding estimate, was stated for a move that stays in Connecticut. An estimate that can rise on moving day is the pattern the page describes. A binding quote is the protection the page tells you to require. Ask for it in writing, with the inventory it covers, before you pay a deposit. If the company will only offer a number "subject to change on the day," that is the estimate the Department is warning you about. You can refuse to hire on that basis. The page does not say the Department will later cut the bill back to the first number.

Weight, time, stairs, and a truck that turns out to be too small are the kinds of reasons the page lists for a higher bill. A binding quote puts those risks on the mover for the inventory you both signed. Add a room after the quote and you should expect a new number. The quote binds the job that was listed, not a later truckload of boxes from the garage.

What Connecticut did not print

Federal interstate rules can require a mover to release a shipment when you pay 110 percent of a non-binding estimate and to defer the balance. That rule is federal. It was not on the CTDOT page for an in-state move. Do not tell a New Haven crew they must unload at 110 percent because a federal booklet says so. If the delivery address is in another state, switch articles. See the FMCSA rules. Hartford to New Haven stays on this page. Hartford to Boston does not.

The damage rate is a separate line. The Department says the usual coverage is 60 cents per pound, illustrated by a $1,000 hutch at 200 pounds paying no more than $120. See that example. A binding price does not raise that valuation. Initial the valuation on its own. Additional insurance has to be on the contract before you sign.

The certificate and the fuel line

Hire a company on the current CTDOT roster. The Department has jurisdiction only over household-goods movers with its certificate. See the roster. The phone on that page is 860-594-2865. As of January 2, 2023, the regulatory unit no longer approves a fuel surcharge as part of an HHG tariff. A binding quote that adds a "DOT-approved" fuel surcharge is the line to challenge before moving day, not after the truck is in the driveway.

If the bill still jumps and the quote was binding, the complaint is in writing. CTDOT does not take these complaints by phone. Email DOT.Taxi-Livery-Complaints@ct.gov or mail 2800 Berlin Turnpike, P.O. Box 317546, Newington, CT 06131-7546. See the form, revised November 2022. Attach the binding quote and the final bill. A phone message to 860-594-2865 may answer a roster question. It does not open the complaint.

Other Connecticut bills that are not the quote

The conveyance tax on a house you are selling is computed from the deed consideration, not from the mover's quote. See the conveyance tax. The residential condition report, if you are buying, is due before you sign the purchase contract, with a $500 credit if the seller skips it. See that report. Neither paper caps the moving bill.

Auto insurance at 25/50/25 does not pay the mover. See the auto minimums. A homeowners nonrenewal period in days for the voluntary market was not established in these articles. Do not time the move against a guessed cancellation date. If the house is on the FAIR Plan, the plan's own vacancy rules can matter if the house sits empty. See the 60-day vacancy condition.

What to put in the quote

List the addresses, the date, the flights of stairs, the pieces that need special handling, and whether packing is included. Ask the mover to mark the quote binding. Keep a copy that you signed and the mover signed. If the company later says the quote was only an estimate, the word "binding" on the first page is the document the complaint needs.

Compare at least two written quotes if you have time. The Department does not require a specific number of estimates on the page used here, so this article does not invent one. It does tell you to require a binding quote from the mover you hire. A low non-binding number that doubles on Saturday is the outcome the page is describing.

FAQ

Can the bill rise on moving day? The Department says most contracts are estimates and are subject to substantial increases based on volume, staffing, time, weight, and equipment.

What does CTDOT tell me to require? A binding quote.

Is there a Connecticut 110 percent rule for an in-state move? No such cap was stated on the CTDOT page. The 110 percent rule is a federal interstate rule.

Does a binding quote set the damage payout? No. Valuation is a separate line. The usual rate the Department describes is 60 cents per pound.

How do I complain if a binding quote was ignored? In writing only, using the taxi, livery, and household-goods form.

Next step

Ask the mover for a written binding quote that lists the inventory and the addresses. If the company will only give a number that can change on moving day, treat that as the estimate CTDOT is warning you about.

Sources: CTDOT, household goods movers with a certificate.

Connecticut requires a household-goods mover that works inside the state to hold a certificate from the Department of Transportation. CTDOT publishes a searchable roster and says the list is current as of the date it was published. The same page says CTDOT has jurisdiction only over household-goods movers who have a certificate to operate from CTDOT.

What the roster does and does not prove

Questions on that page go to 860-594-2865. A name on the roster means the company has the certificate the page is listing. A name that is missing means you should not treat the company as a CTDOT-certificated household-goods mover. The page tells you the list is current as of its published date, so check the date on the page the day you hire. A printout from last spring is not today's roster. Call 860-594-2865 if the search and the company's paperwork disagree.

The Regulatory and Compliance Unit oversees livery, transportation network companies, taxicabs, moving companies, and motorbus companies. As of January 2, 2023, that unit no longer approves a fuel surcharge as part of a household-goods mover's tariff. A line on the estimate that calls itself a DOT-approved fuel surcharge is the line to question. The license and application supervisor's phone on that page is 860-594-2868. Prefer these current numbers over a 2015 consumer-protection release that listed 860-594-2000.

Damages, estimates, and complaints are the next pages

CTDOT's certificate page says damages are usually covered by weight, not by dollar value, and that the usual rate is 60 cents per pound. The page's example is a $1,000 hutch that weighs 200 pounds, with a possible maximum of $120. That is the Department's word "usual." It is not cited here as a statute that sets 60 cents. See that example. Additional insurance has to appear on the contract before you sign.

The same page says most contracts are estimates and are subject to substantial increases on moving day. It tells you to require a binding quote. No intrastate percentage cap, such as 110 percent of the estimate, was stated. See the binding quote. Complaints are in writing only. None are taken by phone. See the form.

A move that leaves Connecticut is not this certificate

CTDOT's moving checklist tells the consumer to confirm an interstate mover's USDOT number and to get the Federal Motor Carrier Safety Administration's "Your Rights and Responsibilities When You Move." See the interstate rules. A CTDOT certificate does not set the federal valuation or the federal collection rules for a shipment that crosses a state line. Ask which address is the delivery. Hartford to New Haven is the certificate. Hartford to Providence is FMCSA.

An auto policy does not insure the shipment. Connecticut liability minimums are 25/50/25 or a $50,000 single limit. See those limits. They pay for people and property a car damages. They do not replace a mover's valuation. A homeowners policy may or may not cover goods on a truck. Ask the insurer in writing. Do not assume the house policy follows the furniture.

What to check before you pay a deposit

Find the company on the current roster. Write down the certificate and the date you checked. Ask whether the delivery is inside Connecticut. If it is, ask for the binding quote the Department tells you to require, and read the valuation before you sign. If the contract adds a fuel surcharge, ask whether that charge is a tariff item the unit stopped approving on January 2, 2023.

If the company will not show a certificate and both addresses are in Connecticut, do not treat a town business license or a truck with a logo as the CTDOT credential. The Department's sentence is narrow: jurisdiction only over household-goods movers who have a certificate. A complaint about a company that has one still has to be in writing, to DOT.Taxi-Livery-Complaints@ct.gov or to 2800 Berlin Turnpike, P.O. Box 317546, Newington, CT 06131-7546.

What a certificate is not

A town permit, a painted truck, or a license issued for some other business is not the CTDOT household-goods certificate. The page limits jurisdiction to movers who have that certificate. Match the name to the roster on the day you hire, and write down the date of the page. If the company also crosses a state line, the USDOT number is a second credential for that trip only.

The regulatory unit's January 2, 2023 decision on fuel surcharges belongs to the same office. A certificate on the roster does not revive a fuel surcharge the unit stopped approving. Read the estimate for that line before you treat the listing as a promise about the final bill. Questions about the roster stay at 860-594-2865. The written complaint, if you need one later, is a different filing and is not taken by phone.

FAQ

Who licenses an in-state household-goods mover? CTDOT, by a certificate. The roster page says the Department has jurisdiction only over movers who have that certificate.

What phone checks the roster? 860-594-2865 on the certificate page. The license supervisor on the regulatory page is 860-594-2868.

Are fuel surcharges still approved? As of January 2, 2023, the unit no longer approves a fuel surcharge as part of an HHG tariff.

Does the certificate cover a move to another state? No. Confirm the USDOT number and use FMCSA's consumer booklet for an interstate move.

Can I complain by phone? No. Taxi, livery, and household-goods complaints must be filed in writing.

Next step

Search the current CTDOT household-goods roster before you hire, and call 860-594-2865 if the company's paperwork and the roster do not match. If the delivery is in another state, switch to the USDOT number and the FMCSA booklet.

Sources: CTDOT, household goods movers with a certificate; Regulatory and Compliance Unit.

CTDOT's household-goods page says damages are usually covered by weight, at a usual rate of 60 cents per pound. The page's example is a hutch worth $1,000 that weighs 200 pounds, with a possible maximum of $120. Additional insurance can be bought, and it must appear on the contract before you sign.

What the example is doing

The page calls 60 cents the usual rate. A Connecticut regulation that sets 60 cents as a statutory minimum was not opened for this article, so it is not described as one. Two hundred pounds times 60 cents is $120. Write each item's weight beside its price. The $1,000 value of the hutch does not appear in the payout under that usual rate. The gap is the reason the page tells you additional insurance has to be on the contract before you sign. A conversation in the driveway is not the contract. If the crew says you are "fully covered" and the paper still shows 60 cents a pound, the paper is the coverage you bought.

Write the weight and the declared value on the same line before moving day. A heavy cheap item and a light expensive item behave differently under a per-pound rate. The hutch in the Department's example is light relative to its price, which is why $120 is the possible maximum against a $1,000 loss. A sofa that weighs more will produce a larger 60-cent number and may still fall short of replacement cost. Do the multiplication for the pieces you care about, using the rate the contract actually prints.

Do not import another state's rule

Colorado's PUC contract samples use the lesser of 60 cents per pound or depreciated value for an in-state Colorado move. That sentence is Colorado's. It is not printed on the CTDOT page used here. Federal interstate rules describe a released-value option of 60 cents per pound and a full-value default unless you waive it. A Connecticut move that stays in the state is the CTDOT page. A move that crosses a state line is FMCSA. See the interstate booklet. Do not tell a Hartford-to-Stamford crew that federal full-value protection applies because a federal page uses 60 cents as well.

The certificate still matters. CTDOT has jurisdiction only over household-goods movers with its certificate. See the roster. Valuation language on a contract from a company that is not on the roster is not a CTDOT tariff. Check the roster at 860-594-2865 if you are unsure.

The estimate can still rise

Most contracts, the Department says, are estimates subject to substantial increases on moving day because of volume, staffing, time, weight, and equipment. The page says to require a binding quote. See that advice. A binding price and a valuation choice are two lines. You can have a firm price and still be on the 60-cent damage option. Read both. No intrastate cap of 110 percent of the estimate was stated on the page. Do not demand 110 percent as Connecticut law.

If the settlement ignores the option you initialed, the complaint is in writing. Phone complaints are not taken. The form goes to DOT.Taxi-Livery-Complaints@ct.gov or to 2800 Berlin Turnpike, P.O. Box 317546, Newington, CT 06131-7546. See how to send it. Attach the contract page that shows 60 cents or the additional insurance you bought.

What to initial

Find the valuation sentence. If it is 60 cents per pound, multiply 60 cents by the weight of each piece you cannot replace, and write that product next to the purchase price. The Department's hutch example is the illustration: $1,000 of furniture at 200 pounds can pay $120. If you want more, the additional insurance has to be written on the contract before you sign. Ask what deductible that insurance carries. The page says the coverage must appear on the contract. It does not set the price of that insurance. The premium is whatever the mover or the insurer quotes in writing.

A homeowners or renters policy is a third contract. Ask that insurer, in writing, whether goods on a truck are covered and for how long. An auto policy at 25/50/25 does not value a hutch. See the auto minimums. Keep the mover's valuation, the binding quote, and the insurance email in one folder. They answer three different questions: what a broken item pays, what the move costs, and whether a house policy pays anything at all.

FAQ

What does CTDOT call the usual damage rate? Sixty cents per pound. The page's example is a $1,000 hutch weighing 200 pounds, with a possible maximum of $120.

Is 60 cents a statute quoted here? No. The Department calls it the usual rate. A regulation setting that figure was not the source of this article.

When must extra insurance be on the contract? Before you sign. The page says additional insurance must appear on the contract before signing.

Does this apply to a move to New York? No. An interstate move uses FMCSA. Confirm the USDOT number and read the federal booklet.

Who do I write if the payout ignores the contract? CTDOT, in writing, at DOT.Taxi-Livery-Complaints@ct.gov. Complaints are not taken by phone.

Next step

Read the valuation line before you sign. If it is 60 cents a pound, decide whether the Department's $120 hutch example is enough, and put any additional insurance on the contract before you sign it.

Sources: CTDOT, household goods movers with a certificate.

A move that starts in Connecticut and ends in another state is an interstate move. CTDOT's moving checklist tells you to confirm the mover's USDOT number and to get the Federal Motor Carrier Safety Administration booklet titled Your Rights and Responsibilities When You Move.

What to confirm before you load

The CTDOT certificate is the credential for a household-goods mover that stays under Connecticut jurisdiction. It does not replace the federal booklet when the shipment crosses a state line. Ask for the USDOT number and look it up before moving day. The checklist's point is that an interstate mover is identified by that federal number. A Connecticut certificate, a town business license, or a truck logo is not the same lookup. If the company has both a CTDOT certificate and a USDOT number, use the federal rules for the interstate shipment and the certificate rules for any separate job that stays inside the state. Write down which contract is which.

Get the FMCSA booklet and read the valuation and the estimate pages before you sign. Federal rules are the ones that describe full-value protection unless you waive it in writing, a released-value option often described as 60 cents per pound, and, on a non-binding estimate, release of the shipment when you pay 110 percent with the balance deferred at least 30 days. Those are federal consumer-rule descriptions. They are not sentences on the CTDOT in-state page. Cite them as FMCSA rules, and read the booklet you were handed for the exact waiver language.

What stays on the Connecticut page

For a move with both addresses in Connecticut, CTDOT says damages are usually 60 cents per pound, with a $1,000 hutch at 200 pounds possibly paying $120, and it tells you to require a binding quote because estimates can rise substantially. See the usual rate and the binding quote. The Department did not state a 110 percent cap for that in-state move. Do not carry the federal 110 percent sentence back onto a Stamford delivery.

Complaints about a certificated Connecticut mover are in writing only, on the November 2022 form, to DOT.Taxi-Livery-Complaints@ct.gov. See that form. An interstate delivery dispute goes to FMCSA. The Newington post office box is the wrong first stop for a shipment that ended in another state. The roster phone 860-594-2865 answers certificate questions. See who holds a certificate. CTDOT's own sentence limits its jurisdiction to household-goods movers with that certificate.

Valuation is easy to mix up

Sixty cents a pound shows up in more than one place. CTDOT calls it the usual rate on in-state contracts and does not, on the page used here, cite a statute. FMCSA materials describe 60 cents as the released-value option on an interstate move, which you take by waiving full-value protection. The numbers can match and the legal default can still differ. Read the waiver. If you did not sign a waiver on an interstate bill of lading, do not assume you are on the 60-cent option. If you are on a Connecticut-only contract that prints 60 cents as the usual coverage, the Department's hutch example is the one to use.

Additional insurance on a Connecticut contract must appear before you sign. Federal full-value protection has its own declaration of value. Sign the form that matches the route. A Connecticut additional-insurance line does not rewrite a federal bill of lading, and a federal waiver does not rewrite a Connecticut-only contract.

Papers that are not the bill of lading

Connecticut auto liability is 25/50/25 or a $50,000 single limit, with uninsured motorist coverage required. See those limits. The policy does not value the shipment. A flood-exclusion notice on a homeowners policy effective on or after July 1, 2026 tells you the house policy does not cover flood. See that notice. Ask the homeowners insurer separately whether goods in transit are covered. The conveyance tax on the house you sold is the town clerk's tax, not a moving charge. See the conveyance tax.

The residential condition report on a house you are buying in Connecticut is still due before you sign, even if the furniture is coming from another state. A missing report means a $500 credit. See that credit. The mover's USDOT number does not satisfy the seller's disclosure duty.

What to pack in the folder

Keep the USDOT number, the FMCSA booklet, the bill of lading, the valuation waiver if you signed one, and the estimate. If the estimate is non-binding and the bill is higher, the federal 110 percent rule is the one to read in the booklet, not a Connecticut regulation this article did not find. If both addresses are in Connecticut, put the CTDOT certificate and the binding quote in the folder instead, and use the written complaint form.

As of January 2, 2023, CTDOT no longer approves a fuel surcharge on an in-state HHG tariff. An interstate tariff is federal. Ask which tariff the fuel line claims to come from. A "DOT-approved" fuel line on a Connecticut-only bill is the line the regulatory unit said it stopped approving. A fuel line on an interstate bill needs the federal paperwork, not that Connecticut sentence.

FAQ

Who regulates a move from Connecticut to another state? FMCSA. Confirm the USDOT number and read "Your Rights and Responsibilities When You Move," which is what CTDOT's checklist tells you to get.

Does a CTDOT certificate cover that trip? The certificate is the in-state credential. CTDOT says its jurisdiction is only over household-goods movers who have the certificate. The interstate shipment follows the federal booklet.

Where does 110 percent come from? Federal rules for a non-binding interstate estimate. CTDOT did not state that cap for a move that stays in Connecticut.

Are both 60-cent rules the same? The figure appears in both places. CTDOT calls it the usual in-state rate. FMCSA describes it as the released-value option you waive into. Read the contract you signed.

Where do I complain? FMCSA for an interstate delivery. CTDOT, in writing, for a certificated mover on a Connecticut-only job.

Next step

If the delivery address is in another state, write down the USDOT number and read the FMCSA booklet before you sign the valuation waiver. If both addresses are in Connecticut, use the CTDOT roster and require the binding quote instead.

Sources: CTDOT moving checklist; CTDOT household-goods certificate page; FMCSA, "Your Rights and Responsibilities When You Move," the booklet the checklist names.

CTDOT says taxi, livery, and household-goods carrier complaints must be filed in writing. No complaints will be taken over the phone. Use the Taxi, Livery or Household Goods Complaint Form, revised November 2022, and email it to DOT.Taxi-Livery-Complaints@ct.gov. The FAQ mailing address is 2800 Berlin Turnpike, P.O. Box 317546, Newington, CT 06131-7546.

Which phone is not the complaint?

The certificate roster lists 860-594-2865 for questions about the list. The license and application supervisor on the regulatory page is 860-594-2868. Those numbers can answer whether a company has a certificate or how the unit works. They do not take the complaint. A voicemail that describes a damaged hutch is not a filed complaint. The form, or a letter that contains what the form asks, sent to the email or the Newington box, is the filing.

A 2015 Department of Consumer Protection release gave a licensing phone of 860-594-2000. Prefer the current CTDOT pages for phone numbers. The 2015 release is old on that point. The writing-only rule is on the current regulatory page. Follow the current page.

What to attach

Attach the contract, the estimate or binding quote, the inventory, and photographs of damage. If the dispute is the price, attach the quote you say was binding and the bill you were asked to pay. If the dispute is valuation, attach the page that shows 60 cents per pound or the additional insurance that was supposed to be on the contract before you signed. See the usual rate and the binding quote. The Department's example of a $1,000 hutch at 200 pounds, paying a possible maximum of $120, is the illustration to cite if the contract used that usual rate. Do not call 60 cents a statute. The page calls it usual.

Name the company as it appears on the CTDOT roster, and include the certificate number if you have it. The Department has jurisdiction only over household-goods movers who have a certificate. See the roster. A company that never held a certificate is outside that sentence. Say so in the letter if the roster search came up empty, and keep a copy of the search.

Fuel surcharges and interstate moves

As of January 2, 2023, the regulatory unit no longer approves a fuel surcharge as part of an HHG mover's tariff. If the bill adds one, say that in the complaint and attach the tariff line. The unit's change of practice is on its own page. It is a fact to allege. It is not a promise that every old contract is void.

If either address is outside Connecticut, the complaint may belong to FMCSA, not to this form. CTDOT's checklist says to confirm the USDOT number and to get "Your Rights and Responsibilities When You Move." See the interstate article. Filing the Connecticut form about a delivery in another state can delay the office that actually has the shipment. Read the origin and the destination before you choose the mailbox.

Do not send the mover file to the wrong department

An insurance complaint goes to the Insurance Department in writing, and the company has two weeks to respond. See that two-week clock. The Insurance Department's PO Box 816 in Hartford is not the mover box in Newington. A property-tax appeal goes to the Board of Assessment Appeals by February 20 in the legislative research report. See that appeal. A missing residential condition report is a $500 credit at closing, not a CTDOT complaint. See that credit.

Auto minimums of 25/50/25 do not compensate a broken table. See the auto page. Use the mover form for the mover. Use the insurance form for the policy. Mixing them produces two offices that each say the file belongs elsewhere.

How to send it once

Use the November 2022 form. Email it to DOT.Taxi-Livery-Complaints@ct.gov, or mail it to 2800 Berlin Turnpike, P.O. Box 317546, Newington, CT 06131-7546. Keep the sent mail and the email header. The page does not print a number of days in which the unit must answer, so this article does not invent one. What it does print is that the phone will not take the complaint.

Write a short timeline: the date of the quote, the date of the move, the amount demanded, and the damage. One complaint with the contract attached is the file. A second copy to every address on the DOT website does not create a second jurisdiction. If you already called, say that you called, and then file the writing. The call did not start the complaint.

FAQ

Can I complain about a mover by phone? No. CTDOT says no household-goods complaints will be taken over the phone.

Which form? The Taxi, Livery or Household Goods Complaint Form revised November 2022.

Where does it go? Email DOT.Taxi-Livery-Complaints@ct.gov, or mail 2800 Berlin Turnpike, P.O. Box 317546, Newington, CT 06131-7546.

What are 860-594-2865 and 860-594-2868 for? Roster questions and the license supervisor. They are not a substitute for the written complaint.

Does this form cover a move to Massachusetts? Use FMCSA when the shipment crosses a state line. The Connecticut form is for the movers CTDOT certificates.

Next step

Download the November 2022 complaint form, attach the contract and the bill, and email it to DOT.Taxi-Livery-Complaints@ct.gov. Do not stop after a phone call. The Department says the phone will not take the complaint.

Sources: CTDOT Regulatory and Compliance Unit; CTDOT, who to contact about a moving company.