The Colorado PUC regulates household moves that stay in the state. A move that crosses the state line is an FMCSA move. Full-value protection applies unless you waive it. On a non-binding estimate, paying 110 percent requires the mover to release the shipment and defer the balance at least 30 days.
The PUC requires a written estimate and a signed contract before a Colorado household-goods move, and it tells you to ask for an in-person inspection. The mover must accept at least two of cash, cashier's check, personal check, or credit card. A refund goes through binding arbitration.
Call the PUC at 303-894-2070, or 800-456-0858 outside Denver, or email dora_puc_complaints@state.co.us. The office is 1560 Broadway, Suite 250, Denver. A refund has to go through binding arbitration. The permit line is a different number.
The PUC's 2026 contract samples say the released-value option is the lesser of 60 cents per pound per lost or damaged article or the actual value after depreciation. Full replacement cost requires you to declare a value. You initial the option you accept.
Every legal intrastate household-goods mover in Colorado needs a PUC permit. The number starts with HHG and must appear on ads and on every contract, which must also say the mover is permitted by the Public Utilities Commission. Interstate moves are not the PUC's.
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